Returns & Exchanges

At peryb, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy to ensure your utmost convenience.

Returns

If you wish to return an item, please follow these guidelines:

1. Ensure that the item is in its original condition, unused, and with all original tags and packaging intact.
2. Contact our customer service team at service@peryb.com within 14 days of receiving your order to initiate the return process.
3. Provide your order number, the item(s) you wish to return, and the reason for the return.
4. Our customer service team will provide you with a return authorization number and further instructions on how to return the item.
5. Once we receive the returned item and verify its condition, we will process your refund. Please note that the original shipping charges are non-refundable.
6. Please allow up to 10 business days for your refund to be processed and reflected in your account.

Exchanges

If you would like to exchange an item for a different size or color, please follow these steps:

1. Contact our customer service team at service@peryb.com within 14 days of receiving your order to initiate the exchange process.
2. Provide your order number, the item(s) you wish to exchange, and the desired size or color.
3. Our customer service team will provide you with an exchange authorization number and further instructions on how to proceed with the exchange.
4. Once we receive the item to be exchanged and verify its condition, we will process the exchange and ship the new item to you.
5. Please note that you will be responsible for any price difference between the exchanged items, as well as any additional shipping charges.

If you have any further questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team at service@peryb.com. We are here to help!

peryb is operated by CAPE RIGHT TRADING (H.K) CO., LIMITED, a trusted name in the industry. We value your satisfaction and aim to provide you with the best shopping experience possible.